Frequently Asked Questions

    At Oceans Supplies, we aim to provide a seamless shopping experience. Below, you’ll find answers to common questions about shipping, orders, returns, and more.

    Shipping

    1. Where do you ship?
    We currently ship within the United States. Expansion to international shipping is under consideration for the future.

    2. How much does shipping cost?
    Shipping is completely free on all orders. There are no hidden fees or additional costs for shipping.

    3. How long does shipping take?

    • Processing Time: 1–3 business days (Monday to Friday).
    • Delivery Time: Orders are typically delivered within 3–6 business days, depending on your location.

    4. Can I track my order?
    Yes! Once your order is dispatched, you’ll receive an email with a tracking number. You can track your order using the provided number via:

    • DHL
    • UPS
    • Our website’s tracking portal

    Orders

    5. Can I cancel or modify my order?

    • Cancellations/Modifications: Orders can be canceled or modified before they are shipped.
    • How to Cancel/Modify: Contact us immediately at info@oceanssupplies.com or +1 (646) 709-1588.
    • Weekend Orders: Orders placed over the weekend will be processed on the next business day.

    Returns & Refunds

    6. What is your return policy?

    • Return Period: You can return products within 30 days of delivery.
    • Conditions: Items must be unused, in their original packaging, and in the same condition as received.
    • Return Costs: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

    For more details, please review our Return and Refund Policy.

    7. How do I initiate a return?
    To start a return:

    1. Email info@oceanssupplies.com with your order number and reason for the return.
    2. Our team will provide detailed return instructions.

    8. What happens if I receive a damaged or incorrect product?

    • Damaged Items: Inspect your order upon delivery. If items are damaged, contact us immediately at info@oceanssupplies.com with photos and details of the damage.
    • Incorrect Items: If you receive the wrong product, contact us. We will arrange for the return and promptly ship the correct item at no extra cost.

    9. How long does it take to process refunds?
    Refunds are processed within 10 business days after we receive and inspect the returned item.

    • Refund Confirmation: You’ll receive a confirmation email once your refund has been issued.
    • Delayed Refunds: If your refund hasn’t appeared after 10 business days, check with your payment provider. If there’s no record, contact us at info@oceanssupplies.com for assistance.

    Company name: Novatec Inc

    Address: 2 Page Lane, Westbury, New York, 11590, United states

    Email address: info@oceanssupplies.com

    Contact form: contact

    Company number: 87-4592130

    Phone: +1 (646) 709-1588

    Opening hours: Monday to Friday (09:00 - 17:00)