Frequently Asked Questions

1. Where do you ship?

We currently ship within the United States. Expansion to international shipping is being considered for the future.

2. How much does shipping cost?

Shipping is completely free on all orders. There are no hidden fees or additional costs for shipping.

3. How long does shipping take?

Orders are typically delivered within 3–6 business days. Processing time is 1–3 business days, and delivery time may vary based on your location.

4. Can I track my order?

Yes. Once your order is dispatched, you’ll receive an email with a tracking number. You can track your order via DHL, UPS, or our website’s tracking portal.

5. Can I cancel or modify my order?

  • Orders can be canceled or modified before they are shipped.

  • If you wish to cancel or modify your order, please contact us immediately at info@oceanssupplies.com or +1 (646) 709-1588.

  • Orders placed over the weekend will be processed on the next business day.

6. What is your return policy?

  • Return Period: You can return products within 30 days of delivery.

  • Conditions: Items must be unused, in original packaging, and in the same condition as received.

  • Return Costs: Return shipping is the responsibility of the customer unless the item is defective or the error is ours.

  • For more details, visit our Return and Refund Policy.

7. How do I initiate a return?

  • Email us at info@oceanssupplies.com with your order number and reason for the return.

  • We will provide detailed instructions on how to return your item.

8. What happens if I receive a damaged or incorrect product?

  • Damaged Items: Inspect your order upon delivery. If items are damaged, contact us immediately with photos and details of the damage.

  • Incorrect Items: Contact us if you receive the wrong product. We will arrange a return and send the correct item at no extra cost.

9. How long does it take to process refunds?

Refunds are processed within 10 business days after we receive and inspect the returned item. You will receive a confirmation email once the refund has been issued.

Company name: Novatec Inc

Address: 2 Page Lane, Westbury, New York, 11590, United states

Email address: info@oceanssupplies.com

Contact form: contact

Company number: 87-4592130

Phone: +1 (646) 709-1588

Opening hours: Monday to Friday (09:00 - 17:00)