Refund policy

Thank you for shopping with Oceans Supplies. We value your satisfaction and are committed to providing a smooth and transparent return and refund process. Please review our policy below.

Return Information

  • Return Address:
    2 Page Lane, Westbury, New York, 11590, United States.

  • Key Information:

    • Return Period: Items can be returned within 30 days from the delivery date.
    • Restocking Fee: No restocking fees are applied.
    • Refund Time: Refunds are processed within 10 business days after the returned item is inspected.
    • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

How to Initiate a Return

  1. Contact Us:
    Email info@oceanssupplies.com with your order number and reason for return.
  2. Receive Instructions:
    Our team will provide detailed instructions for returning your item.
  3. Prepare the Item for Return:
    • Ensure the item is in its original condition, including all packaging, accessories, and documentation.
    • Include any relevant photos or details if the item is defective.
  4. Ship the Item:
    Follow the shipping instructions provided. You are responsible for the return shipping cost unless otherwise noted.

Circumstances for Return

  1. Order Cancellation:

    • Before Shipping: Contact us at info@oceanssupplies.com to cancel your order and receive a full refund via the original payment method.

  2. Damaged on Arrival:

    • Inspection: Check your item upon delivery for any damage.
    • Reporting Damage: Contact us immediately if your item is damaged. Include photos and a description of the issue.
    • Resolution: We will arrange a replacement, return, or refund based on your preference.

  3. Change of Mind:

    • Terms: You may return items within 30 days of delivery, provided they are in original, unused condition with all tags and packaging intact.
    • Process: Contact info@oceanssupplies.com to initiate the return.

  4. Exchanges:

    • Process: Follow the same steps as for a "Change of Mind" return. Once the return is processed, you can place a new order for the desired item.

  5. Wrong Product Received:

    • Reporting: Contact us immediately if you receive the wrong product.
    • Resolution: We will cover the return shipping costs and ship the correct product at no additional charge.

Refund Information

  1. Processing Time:

    • Refunds are processed within 10 business days after we receive and inspect the returned item.
    • Refunds will be issued to the original payment method.

  2. Refund Confirmation:

    • You will receive an email notification confirming the refund, including details of the refunded amount.

  3. Delayed Refunds:

    • If you do not see the refund in your account after 10 business days, please check with your payment provider. If no record is found, contact us at info@oceanssupplies.com for assistance.

  4. Lost Refunds:

    • In the rare case of a lost refund, we will investigate with our payment processor. If confirmed, a replacement refund will be issued promptly, and you will be updated throughout the process.

Company name: Novatec Inc

Address: 2 Page Lane, Westbury, New York, 11590, United states

Email address: info@oceanssupplies.com

Contact form: contact

Company number: 87-4592130

Phone: +1 (646) 709-1588

Opening hours: Monday to Friday (09:00 - 17:00)