Shipping policy

Shipping Policy

Thank you for choosing Oceans Supplies. Our goal is to provide you with a seamless, transparent, and efficient shipping experience. Please read through our shipping policy carefully to understand our processes and guidelines.

Shipping Coverage

  • Service Area: We currently ship only within the United States.
  • Future Plans: Expansion of our shipping areas is under review. Updates will be posted on our website as new regions become available.

Shipping Costs

  • Standard Shipping: Shipping is free of charge for all orders.
  • Transparency: We ensure no hidden fees are applied during the checkout process.

Order Processing Time

  • Timeline: Orders are processed within 1-3 business days, Monday to Friday (excluding public holidays).
  • Order Cutoff Time: Orders placed before 5:00 PM (GMT-07:00) Mountain Standard Time (Denver) will be processed the same day. Orders placed after this time will be processed the following business day.

Transit Time

  • Estimated Delivery: 3-6 business days, depending on your location. Delivery is limited to weekdays (Monday to Friday).
  • Delays: Please note that delivery times are estimates and may vary due to factors such as weather, carrier delays, or unforeseen circumstances.

Tracking Your Order

  • Notification: Once your order is dispatched, you will receive an email containing the tracking information.
  • Tracking Methods: You can track your order using the provided tracking number via:
    • DHL
    • UPS
    • Our website’s tracking portal (accessible under the "Track Your Order" section).
  • Support: For any questions or concerns regarding your tracking details, please contact our support team at info@oceanssupplies.com

Order Modifications and Cancellations

  • Order Changes: If you need to modify your order, please contact us within 12 hours of placing it. After this window, we may be unable to accommodate changes as processing will have begun.
  • Cancellation Policy: Orders can be canceled without penalty if done before processing begins. Please contact our customer service team as soon as possible to cancel.
  • Processing Schedule: Orders placed over the weekend will begin processing on the next business day.

Lost or Damaged Shipments

  • Lost Orders: If your shipment is lost in transit, please contact us within 7 business days of the expected delivery date. We will work with the carrier to resolve the issue and may issue a replacement or refund as needed.
  • Damaged Goods: If your order arrives damaged, please notify us immediately and include photos of the damage. We will provide a resolution, which may include a replacement or refund.

Returns and Refunds

For information about returns and refunds, please refer to our Returns & Refunds Policy.

Contact information

Company name: Novatec Inc

Address: 2 Page Lane, Westbury, New York, 11590, United states

Email address: info@oceanssupplies.com

Contact form: contact

Company number: 87-4592130

Phone: +1 (646) 709-1588

Opening hours: Monday to Friday (09:00 - 17:00)